Oceanus Gemmy Bear Bracelet with translucent aquamarine beads, silver spacers, and gemstone bear centerpiece on wrist by NOGU

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Oceanus Gemmy Bear Bracelet with translucent aquamarine beads, silver spacers, and gemstone bear centerpiece on wrist by NOGU

HAVE A QUESTION? LETS GET YOU AN ANSWER.

FREQUENTLY ASKED QUESTIONS

FIND A QUICK ANSWER TO MOST QUESTIONS

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FAQs

WHAT IS THE CURRENT FREE GIFT?

To find out what the current free gift is, simply head to the front page of our website or app. You'll be greeted with all the exciting offers and promotions we have going on! 🎁✨

If you're browsing through our products, keep an eye out for the "Rewards" section on most product pages. There, you'll find information about our free product of the week! 🌟😊

FREE GIFT WITH PURCHASE

SPEND OVER €99 EUR AND GET A FREE

NOGU | MYSTERY ARMBAND GESCHENK (€60,95 EUR Value)

HOW DO I GET A FREE GIFT WITH MY ORDER?

Hey there! We know how much you love free stuff, so we've got a special treat for you. 🎁 If your order total reaches $100 USD (excluding taxes, shipping charges, and after discounts are applied), you'll be eligible for a free gift!

Eligibility

To qualify for a free gift, your order must have a total value of over $100 USD. Just make sure to exclude taxes, shipping charges, and any discounts that have been applied.

Visibility

We want to make sure you don't miss out on the awesome free gift! Here's where you can find it:

  • Website:
    • Look out for the banner on the front page of our website. It's hard to miss!
    • You'll also see the free gift displayed on individual product pages. Keep an eye out!
    • In your shopping cart at checkout, the free gift will magically appear once your order total hits $100 USD. How exciting!
  • Mobile App:
    • If you're using our NOGU mobile app, you won't see the free gift in your shopping cart. But don't worry - it will still be added to your order before we ship it out.
    • You can spot the current free gift on our mobile app as a cool banner image. It's like a little surprise waiting for you!

Please note that the free gift may not be substituted or chosen on an order-by-order basis. But hey, we promise it'll be something awesome that you'll love!

If you are subscribed to the Bracelet of the Month (BOTM) club and add the required amount of Pair With items before your order ships, we've got an extra special surprise for you! 🎉 A free gift will be added to your order as a token of our appreciation. So make sure to grab those Pair With items and enjoy the bonus gift!

So go ahead and treat yourself to some amazing goodies. Happy shopping! 😊

WHERE CAN I FIND THE NEWEST ARRIVALS?

If you're excited to discover our latest and greatest products, look no further! We have a special page dedicated to showcasing all of our newest arrivals. 🎉

To explore our fabulous 'new this week' collection, simply click on the following link: New This Week Collection. It's like stepping into a treasure trove of fresh styles and trendy designs! 💎✨

But wait, there's more! 😄 If you want to be the first to know about our upcoming product drops, we've got you covered. You can sign up for SMS notifications or join our lively Facebook group page for all the insider scoop!

To receive exciting updates and alerts about new releases straight to your phone, simply opt-in for our SMS notifications. Stay in the loop with just a few taps! 📲🔔

If you prefer a more social experience, we invite you to join our vibrant Facebook group page. Connect with fellow fashion enthusiasts, engage in discussions, and gain exclusive access to sneak peeks and behind-the-scenes content. It's where style meets community! 🌟👥

So go ahead and dive into our latest arrivals through the 'new this week' collection page. And don't forget to stay connected through SMS or by joining our fabulous Facebook group page. Happy shopping and discovering! 🛍️💫

HOW DOES THE NOGU LIFETIME WARRANTY WORK?

Vereinigte Staaten und Kanada

Wenn Sie nach dem 1. Oktober 2017 ein NOGU-Produkt von www.nogu.studio gekauft haben, sind Sie durch unsere lebenslange Garantie abgedeckt.

Innerhalb des ersten Jahres: Sollte Ihr gekaufter Artikel innerhalb des ersten Jahres ab Lieferdatum beschädigt bei Ihnen eintreffen, ersetzen wir ihn kostenlos und unkompliziert.

Nach dem ersten Jahr: Für Artikel, die nach dem ersten Jahr (365 Tage) ab Lieferdatum beschädigt werden, bieten wir Ersatz an. Es kann eine Pauschalgebühr von 10 USD für Porto, Bearbeitung und Lieferung anfallen. Diese Gebühr ist fallabhängig.

Um Ihren Ersatz zu veranlassen, senden Sie uns einfach ein Bild des Schadens per E-Mail an info@nogu.studio . In den meisten Fällen reicht das aus, um loszulegen. Sollte eine Rücksendung erforderlich sein, stellen wir Ihnen ein vorausbezahltes Versandetikett zur Verfügung, damit Sie den Artikel kostenlos und ohne Besuch bei der Post zurücksenden können.

Verfolgen Sie den Fortschritt Ihres Austauschs über E-Mail-Updates und Tracking-Informationen in Echtzeit.

Bitte beachten Sie, dass die lebenslange Garantie nur die Verfügbarkeit von Ersatzartikeln, nicht aber die Rückgabe-/Rückerstattungsberechtigung abdeckt. Bei Rücksendungen ist die Genehmigung nur bis zu 30 Tage nach Erhalt des Artikels gültig.

Außerhalb der USA und Kanada

Sie haben ein NOGU-Produkt bei www.nogu.studio gekauft? Unsere lebenslange Garantie deckt Sie ab.

Innerhalb des ersten Jahres: Sollte Ihr gekaufter Artikel innerhalb des ersten Jahres (365 Tage) nach Lieferung beschädigt werden, ersetzen wir ihn. Für diesen Ersatz wird eine internationale Versandpauschale erhoben.

Nach dem ersten Jahr: Für Artikel, die nach 365 Tagen ab Lieferdatum beschädigt werden, bieten wir Ersatz gegen eine Ersatzpauschale von 10 $ und eine internationale Versandgebühr an.

Diese Gebühren helfen uns, die Porto-, Bearbeitungs-, Verwaltungs- und Lieferkosten für Ersatzartikel zu decken.

Die vollständigen Umtauschrichtlinien finden Sie auf unserer Seite „Richtlinien für Rückgabe und Erstattung“ .

I PURCHASED THROUGH THE APP, WILL I GET THE FREE GIFT?

If you're using the NOGU mobile app, the free gift will not appear in your shopping cart but will be added to your order prior to shipping. The current free gift will still be visible on the mobile app as a banner at the top of the app.

WHEN DO NEW PRODUCT DROPS HAPPEN?

New products are released every few weeks, and usually only on Thursdays! 😊 We recommend you join our email mailing list, SMS list and our NOGU Insiders Facebook group to make sure you don’t miss any upcoming product drops.

Discover our latest arrivals!

If you're excited to discover our latest and greatest products, look no further! We have a special page dedicated to showcasing all of our newest arrivals. 🎉

To explore our fabulous 'new this week' collection, simply click on the following link: New This Week Collection. It's like stepping into a treasure trove of fresh styles and trendy designs! 💎✨

Be the first to know!

But wait, there's more! 😄 If you want to be the first to know about our upcoming product drops, we've got you covered. You can sign up for SMS notifications or join our lively Facebook group page for all the insider scoop!

To receive exciting updates and alerts about new releases straight to your phone, simply opt-in for our SMS notifications. Stay in the loop with just a few taps! 📲🔔

If you prefer a more social experience, we invite you to join our vibrant Facebook group page. Connect with fellow fashion enthusiasts, engage in discussions, and gain exclusive access to sneak peeks and behind-the-scenes content. It's where style meets community! 🌟👥

So go ahead and dive into our latest arrivals through the 'new this week' collection page. And don't forget to stay connected through SMS or by joining our fabulous Facebook group page. Happy shopping and discovering! 🛍️💫

HOW DO I EARN LOYALTY REWARDS POINTS AND HOW DO I REDEEM THEM?

There are many ways to earn loyalty rewards points on your NOGU account, and just as many ways to spend them for free gifts, discounts, and more! As soon as you've created an account by registering an email address and password login with NOGU, you'll begin accumulating points.

For a full breakdown of how the NOGU rewards loyalty program works and the different ways you can earn and redeem your rewards points, please visit the NOGU Rewards Page.

HOW CAN I GET NOTIFIED FOR NEW PRODUCT DROPS?

We recommend you join our email mailing list and our NOGU Insiders facebook group to make sure you don’t miss any upcoming product drops.

IF A NEW PRODUCT DROP SELLS OUT, WILL IT COME BACK INTO STOCK?

Yes - unless an item is noted as being a limited edition item or is introduced through our Bracelet of the Month Club subscription program, it will be re-stocked once sold out.

THE PRODUCT I WANT IS SOLD OUT!

Not to worry! Unless an item is noted as being a limited edition item or is introduced through our Bracelet of the Month Club subscription program, it will be re-stocked once sold out. You can make sure you’re notified when the sold out product you’re interested in is back in stock by clicking the ‘Notify Me’ button.

WHERE CAN I DOWNLOAD THE APP?

You can download the NOGU app on the Apple App Store or the Android App Store for free. Plus Get 20% Off Your First App Purchase! Discount in the app.

WHERE CAN I FIND RECENTLY BACK IN STOCK STYLES?

If you're looking for recently re-stocked items, please visit the back in stock' collection page.

DOES NOGU HAVE ANY RECOGNIZED RETAILERS?

No, currently NOGU products are only officially sold under our warranty online through our own website. Products purchased from third party retailers will not be covered by our warranty.

WHERE CAN I FIND OUT WHAT IS ON SALE/DEAL?

You will see all of our current sales shown in banners throughout the NOGU website.
Check our SALE collection for the most recent deals

WHERE CAN I FIND DISCOUNT CODES?

Joining our email mailing list is the best way to be notified of our best promotions and discount codes! You’ll receive a welcome code just for signing up that you can use right away.
Discount codes are also available to new users of the NOGU app!

I HAVE A DISCOUNT CODE. WHERE DO I ENTER IT?

You’ll have the chance to add your discount code and or gift card number at checkout.

MY DISCOUNT CODE ISN’T WORKING.

We’re sorry to hear that! If you have a discount code that isn’t working, please email info@nogu.studio with the code you’re trying to apply and a brief summary of the items you’re hoping to order and we’ll be happy to help resolve it for you.

I FORGOT TO ENTER MY DISCOUNT CODE! WHAT SHOULD I DO?

Please email info@nogu.studio with the code you’re trying to apply and we’ll be happy to help resolve it for you.

CAN I USE A GIFT CARD AND DISCOUNT CODE AT THE SAME TIME?

Yes, a discount code and a gift card code can both be used in the same order, but it’s not possible to use more than 1 discount code in any single order. NOGU Rewards redemption codes can only be combined with a gift card and not an additional discount code. There is no limit to the number of gift cards that may be used in an order.