Widerrufsrecht

Returns, Refunds & Lifetime Warranty

This policy applies to purchases from www.nogu.studio and www.nogu.ca. Contact us at info@nogu.studio or 1-800-338-8840.

LIFETIME WARRANTY (REPLACEMENTS)

NOGU products purchased from nogu.studio or nogu.ca are covered by our Lifetime Warranty for damage. The warranty provides replacements only (not refunds) and belongs to the original purchaser. It does not cover items bought from third-party retailers or transferred by resale or gift outside an original nogu.studio / nogu.ca purchase.

United States & Canada

If an item arrives damaged or becomes damaged within the first year (365 days) of delivery, we will replace it once at no cost. After the first year, replacements may include a flat US$10 fee assessed case by case to help cover postage and processing. Photos emailed to info@nogu.studio are usually enough; if a return is needed, we provide a prepaid return label for US and Canada addresses.

Outside the United States & Canada

Within the first year (365 days) of delivery, damaged items are replaced with payment of the applicable international shipping fee. After the first year, replacements may also include a flat US$10 fee plus international shipping, assessed case by case.

RETURNS FOR REFUND (UNUSED ITEMS)

Request return authorization within 30 days of delivery (per tracking). Items must be unused, in original condition and packaging, with tags attached. Original outbound shipping charges are non-refundable. For authorized returns in the United States and Canada, return shipping is free via the prepaid label we provide. Do not mail a return without authorization.

Not eligible for return or refund: earrings (hygiene), custom-engraved items, gift cards, Final Sale items, and Bracelet of the Month Club subscription items (Standard and Premium). Damaged custom or warranty-eligible pieces may still be replaced under the Lifetime Warranty.

How to start a return

Email info@nogu.studio or call 1-800-338-8840 with your order number before shipping anything back. We will issue a Return Authorization and, for eligible US/Canada returns, a prepaid label. Unauthorized returns may be delayed or undeliverable.

Return shipping & addresses

United States: authorized returns use the prepaid label supplied by support only. We do not publish a public US self-mail return address.

International authorized returns (when directed by support): NOGU, 1 Toffee Ct, Toronto, ON M8V 3B9, Canada. Unless we expressly cover them, international return postage, brokerage, and duties are the customer’s responsibility and may be deducted from any refund.

Refund timing

After we receive and assess an authorized return, refunds are usually issued within 5–10 business days to the original payment method. Your bank may take additional time to post the credit.

Lost, stolen, or misdelivered packages

Claims must be made within 60 days of the order date.

Order cancellations

Where available, unfulfilled orders may be cancelled through self-serve tools within 15 minutes of purchase. After that window, email info@nogu.studio as soon as possible; if the order has not shipped, support may still cancel it case by case once confirmed.